Shipping policy
Shipping Time
Our shipping times vary by product, as we work with different logistics partners for different items.
For all products except the drone and spot welder, orders are generally shipped within 2 business days after order confirmation.
Please note: "Business days" exclude public holidays. During longer holidays such as Labor Day (May 1st–5th), National Day (Oct 1st–7th), and Chinese New Year, our shipping schedules may be delayed. In such cases, we will notify customers separately regarding estimated shipping timelines.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by SEQURE or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
DHL shipments do not offer guaranteed delivery transit times. Occasionally DHL misroutes shipments. Any shipment listed as being misrouted or marked as return to sender in error will not be re-shipped until the package arrives at SEQURE headquarters.
Estimated Shipping Time:
Registered Mail: 7-20 working days
Express Shipping 3-7 working days
*Please note that these are estimated delivery times only, therefore SEQURE is not guaranteeing delivery dates.
Wrong Address
Shipments will be sent to the address entered on our web page during checkout. SEQURE cannot be held responsible if the incorrect shipping address is entered by the customer during checkout. We cannot change shipping addresses after the order has been placed, as the address information you enter is used as part of the fraud checks and fraud prevention. The shipping address you enter on our web page takes precedence over addresses listed in the order comments or entered in PayPal. If additional fees are required to re-ship packages due to address errors, those fees may be passed on to the customer. SEQURE reserves the right to cancel and refund any orders that have indicators showing there is some risk that a stolen credit card is possibly being used. Paying through PayPal is recommended for new customers purchasing high-value items to prevent possible order cancelations or delays.
NOTE: FedEx/UPS/DHL express can not ship to P.O Boxes.
Signature requirements
None of the mail services offered by SEQURE require a signature on the delivery of your package. Only in certain cases and at the sole discretion of SEQURE will a signature be required.
International, Customs, Duties, and "Return to Sender" Packages
We cannot hold the package which is on the way to you. When the package has been handed over to the courier company, we do not accept refunds application for any reason.
For orders shipped outside the China, you are solely responsible for any and all import duties your local customs office may impose on your order. If a package is returned to SEQURE due to the Mail Carrier's inability to collect customs duties or deliver the package to your provided ship-to address, SEQURE will not refund a) shipping costs from SEQURE to your location and b) the cost of returning the package back to SEQURE, when and if the package is returned to SEQURE. In the event that a package can not be delivered due to the issues listed in this paragraph and the overall value of your order is less than the cost of returning the package back to SEQURE, SEQURE may select to 'abandon' the package. If your package is abandoned, you will not receive a refund.