Refund policy

Return Policy (RMA)
*RMA# (to be issued to you)
*30 days for return from the date of order delivered
*Purchasing record on sequremall.com is required
*Shipment of incorrect product by fulfillment mistakes will be rejected.
*Returned items that are rendered unsellable as a new product will be rejected.

Returns of opened packages may be accepted under some rare situations, but may be subject to a restocking fee or rejected depending on the condition of the items.

Customers returning defective items will receive either a replacement, a coupon, or a refund. Orders are eligible for refund up to 30 days after the order delivered, otherwise coupon or replacement may be issued.

Returns of products in good working order will receive a refund for the price of the item only, not the shipping costs.

Full refund requires:
*Within 30 days of order delivered
*Product in new condition with no wear
*All packaging included and intact

As parts of complex systems, failure of one component can result in a crash or damage to other items. SEQURE is not responsible in any way, for damage to other equipment due to a failure of a component in a system.

To complete your return, we require a receipt or proof of purchase.

Take pictures of the product in its current state, so that we can ensure whether there are missing parts or other damage before returning the product.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sequremall.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sequremall.com for return address, recipient information and further communication.Please do not return the items before contacting us.

Shipping
To return your product,ship the product to the address we provide you. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.