Shipping Policy
Shipping & Delivery
Dispatch Time
Our dispatch times vary by product, as we work with different logistics partners for different items.
- All other products (excluding drones and spot welders): usually dispatched within 2 business days after order confirmation.
- Drones and spot welders: usually dispatched within 2–4 business days after order confirmation.
Business Days
Business days are Monday through Friday, excluding weekends and public holidays.
Delivery Time
Please note that we cannot guarantee when an order will arrive. Any shipping or transit time provided by SEQURE or other parties should be considered an estimate only. Delivery may be affected by customs clearance, weather, carrier backlogs, or other unforeseen logistics factors. We encourage you to order early to avoid possible delays caused by shipping volume or product availability. While we cannot promise an exact delivery date, we will continue to track your package until it is delivered.
Estimated Delivery Time
- Registered Mail: 7–20 business days
- Express Shipping: 3–7 business days
These are estimated delivery times only. SEQURE cannot guarantee exact delivery dates.
Shipping Costs
We pre-collect express freight at checkout. If your address is classified as remote by the logistics system, we will contact you to pay the freight difference before shipment.
Wrong Address & Order Verification
Shipments are sent to the address you enter at checkout. SEQURE is not responsible if you enter an incorrect shipping address.
The shipping address you enter at checkout takes precedence over any address listed in order comments or provided through PayPal. If additional fees are required to re-ship a package due to an address error, those fees may be passed on to you.
SEQURE reserves the right to cancel and refund any order that shows indicators of potential credit card fraud. For new customers purchasing high-value items, paying via PayPal is recommended to prevent possible order cancellations or delays.
Note: FedEx, UPS, and DHL Express cannot ship to P.O. Boxes.
Signature Requirements
None of the shipping services offered by SEQURE require a signature on delivery. In certain cases, and at SEQURE's sole discretion, a signature may be required.
International Shipping & Customs
We cannot hold a package once it is in transit. Once a package has been handed over to the courier, we do not accept refund applications for any reason.
For orders shipped outside China, you are solely responsible for any import duties or taxes imposed by your local customs office.
Returned Packages
If a package is returned to SEQURE because the carrier cannot collect customs duties or deliver to your provided address, SEQURE will not refund:
- Shipping costs from SEQURE to your location
- The cost of returning the package to SEQURE
If a package cannot be delivered due to the issues described above, and the value of your order is less than the cost of returning it to SEQURE, SEQURE may choose to abandon the package. If your package is abandoned, you will not receive a refund.
